Frequently Asked Questions
I’m already subscribed, how do I start using the app?
If you have an active subscription, please set your personal
details as if you’re a new user, but when you get to the payment
screen, click on the 'Restore purchase' button (at the bottom of
the payment screen) to be able to get back to your account and
continue using your subscription plan. Keep in mind that you need
to be signed in with the same Apple ID that you purchased the
I appear to be logged out of the app, how do I proceed?
If you have an active subscription and appear to be logged out of
the app, please follow these steps:
Ta-dah! You are back to your account 🙌
Set your personal details as if you’re a new user until you
get to the payment screen.
After making sure you’re using the same Apple ID, click on the
'Restore purchase' button (at the bottom of the payment
How do I cancel my subscription?
We hate to see you go, but if you need to cancel your membership,
please follow these instructions provided by Apple. When you
cancel a subscription, you’ll still be able to use the app for the
time you’ve already paid for. Please note that we, as the
Application Developer, are not able to manage users’ subscriptions
- only users themselves can change or cancel their purchases in
their Apple ID settings.
How do I request a refund?
If you have purchased a subscription and would like to request a
refund, you have to do it directly through Apple supportt. As the
Application Developer, we do not have access to users’ payment
details and we are not in a position to handle billing issues,
including issuing a refund.
How do I change the initially set parameters?
You can change your fitness level (beginner, intermediate,
advanced), personal details (gender, height, weight), or
measurement units in the settings of the app (‘Settings’ -
‘Personal Details’). To change your target weight goal, please go
to the ‘Weight’ tab - ‘Goal’ button (in the upper right corner of
There are multiple suggested workouts for a day, so which one
should I do?
Every day the plan offers you main and additional activities -
you're not supposed to do them in a row, it's ok to complete them
at different times of the day. The activities are placed in order
of importance: the workout that goes first is the main activity
for the day, all the other workouts are additional ones that you
can complete if you have the time and desire to do them. Don’t
forget that it is always a good idea to warm up your body before
the workout and cool it down after. Please note that all the
workouts are recommendations and you should give your body time to
recover if needed.
I missed my workout and now the day is set as a ‘rest day,’ how
do I change that?
Our app works in such a way that if you haven't completed the
workout for that day, it is automatically set as a rest day and
the workout will be rescheduled to the next time you are supposed
to do that type of workout according to your plan. Therefore it
gives you an opportunity to work out whenever you can or want to
and you won’t miss anything. You arrange your workout schedule, so
you can train every day or just three times a week. It is always
up to you.
I’d like to report a problem, how do I do that?
If you’re noticing any unusual behavior of the app and would like
to report a problem, please provide as many details as possible: -
Your device’s model, operating system, and version;
- The app version you’re using;
- Indicate if it’s a new install or an updated version;
- A description of the steps you are taking when this issue
Attach a screen video or screenshots - that would really help us
identify the issue as quickly as possible. All this information is
crucial for us to find the root cause of the issue.